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![Model of the ITIL service life cycle with the five phases [9] | Download Scientific Diagram](https://www.researchgate.net/publication/224221743/figure/fig1/AS:302726522130432@1449187035019/Model-of-the-ITIL-service-life-cycle-with-the-five-phases-9.png "Model of the ITIL service life cycle with the five phases [9] | Download Scientific Diagram")
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